Support

Whether you have purchased Sientifix™ products or are planning to, our support services will help you arrive at a complete solution for your organization. We can deliver tailored service options designed to meet your unique requirements, from experienced to a dedicated support teams — everything you need to support a mission-critical solution. Let us guide you to a support service plan that works best for you. Our Silver, Gold, and Platinum Support Plans are designed to provide increasing levels of support, depending on your business' specific requirements.

Our dedicated support teams give you the direction you need to keep your Sientifix™ applications running smoothly and continually returning value. And information tools available via our self-help portal complement the telephone, email, and desktop streaming support to which you'll have access under each plan.

Sientifix™' support services plans entitle all customers to the latest available product version upgrades, updates and enhancements, and documentation released during the contract period. Each plan is backed by resources designed to protect your investment and support your goal of improving business performance.

Support (Telephone & Email)
Software support and troubleshooting are covered at no additional charge. No charge for "no trouble found" or user error. Without this agreement, calls/emails will be taken on a first come, first serve basis during regular business hours and subject to our standard support rate.

  Telephone:
• Unlimited telephone support requests
• Target response time of 2 hours during normal business hours (8AM - 5PM CST) and 4 hours after normal business hours
• Two designated callers
• Email us at support@sientifix.com
  Email:
• Unlimited email support requests
• Response time 24 hours or next business day

 

Software Upgrades
No additional charge for Minor Software Upgrades until after the expiration of the current contract in effect. Minor Upgrades shall encompass new versions of the core software that replace an existing release and that reflect software debugging and new features. E.g. an upgrade from 1.0 to 1.2 is a Minor Software Upgrade. An upgrade from 1.0 to 2.0 is considered a Major Software Upgrade.

Additional Services
Custom Software Development at a reduced rate.

Have Questions? please call us at 949.296.2726

"You can only measure 3 percent of what matters ."
W.E. Deming
Cognitix™ Specific Reflection:
A specified manner of consideration or appraisal; individual standpoint, from a point of view of a knowledge worker.
Contact Us! Differentiator: Most of our competitors are still concentrating on the process of identifying value and managing and storing content. Sientifix™ concentrates on storing “Interpreted Data” then using “Knowledge Reflections” to share the information across the organization. This gives the organization immediate value from its data and allows it to run smoothly, effectively and efficiently.

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